Refund policy

Return & Refund Policy – Margaret Toronto

Last updated: May 10, 2026

This Return & Refund Policy applies to all purchases made through Margaret Toronto and is designed in accordance with applicable Canadian consumer protection laws, including the Ontario Consumer Protection Act, 2002.

1. General Policy

At Margaret Toronto, we are committed to providing high-quality products. If you are not satisfied with your purchase, you may request a return under the conditions outlined below.

2. Return Period

Customers have 14 days from the date of delivery to request a return.

After this period, return requests may not be accepted unless required by law (e.g., defective or misrepresented products).

3. Eligibility for Returns

Be unused and in original condition
Be returned with original packaging
Show no signs of excessive wear or alteration
Include valid proof of purchase

4. Non-Returnable Items

Final sale or clearance items
Gift cards
Custom-made or personalized products
Hygiene or personal-use items (where applicable)

5. Return Process

To initiate a return, please contact us:

Email: support@margarettoronto.com

Please include:

Order number
Full name
Reason for return
Photos of the product (if applicable)

Returns sent without prior approval may be rejected.

6. Return Shipping Costs

If the return is due to customer preference: the customer is responsible for return shipping costs
If the return is due to our error (wrong, defective, or non-compliant product): we cover reasonable return shipping costs

7. Structure de remboursement

Margaret Toronto applies a responsible distribution model aimed at reducing the environmental impacts associated with reverse logistics.

Each return results in, among other things:

Additional emissions related to transportation (initial shipment and return)
Non-recoverable packaging losses
Inspection, cleaning, and reintegration costs into inventory
Commercial depreciation of the returned product

As a result, eligible returns are subject to Environmental and Logistical Recovery Fees, reflecting the actual costs and value loss incurred.

After inspection, a refund may be granted up to a maximum of 50% of the product purchase price, depending on:

The physical condition of the product
The integrity of the packaging
The potential for resale
The logistical and environmental costs incurred

The exact amount will be determined after evaluation of the returned product.

Initial shipping fees are non-refundable.

8. Alternative Options (Recommended)

Store credit equal to 100% of the product value
Exchange for another available item

This option helps reduce waste and unnecessary transportation emissions.

9. Defective or Non-Conforming Products

Under the Ontario Consumer Protection Act, products must:

Match their description
Be of acceptable quality
Be fit for their intended purpose

If a product is defective, incorrect, or not as described, you are entitled to:

Replacement
Repair (where applicable)
Full refund

These rights take precedence over any other policy section where legally required.

10. Order Cancellation

Orders may only be cancelled if they have not yet been processed or shipped.

Once shipped, the order must follow the standard return process.

11. Contact Information

Margaret Toronto
55 Avenue Rd Suite 2250, Toronto, ON M5B 2H1, Canada